What information do we collect?
We collect information from you when you register on our site, place an order, subscribe to our newsletter or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, email address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
To improve customer service
Information you provide helps us to respond to your customer service requests and to support your needs more efficiently.
To personalize your experience
We may use information in the aggregate to understand how you and other users as a group use the services and resources provided on our web site.
To improve our web site
We may use any feedback you provide to improve our product and services.
To run a promotion, contest, survey or other website features.
To send emails/newsletters
We may use your email address to send you information and updates pertaining to your order. We may also use personal information to respond to your inquiries, questions and/or other requests. We may further send you information which you have agreed to receive about topics we think will be of interest to you. You will have the choice to opt out of such emails by ‘unsubscribing’ to them.
Securing your information
We adopt appropriate data collection, storage and processing practice and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our web site.
Accessing your information
You can access your information by making a written request to us. We will enendeavor to provide you with the information you have requested, unless providing such access would infringe another person’s privacy.
When you request access, we will ask you to provide some form of identification ( such as a driver’s licence or passport) so we can make sure that you are the person to whom the information relates. In some cases, we may also ask you to pay a reasonable fee to cover the cost of providing access.
If at any time you want to know what personal information we hold about you, please contact us, addressing your request to the privacy officer.
Correcting your information or raising concerns
If you believe that any personal information which we hold about you is incorrect or out of data, or if you have concern about how we are handling your personal information, please contact us and we will try to resolve those concerns.
Of you wish to have your personal information deleted, please contact us and we will take reasonable steps to delete it unless we need to keep it for legal, auditing or internal risk management reasons.
If we become aware of any ongoing concerns or problems concerning our privacy practices, we will take these issues seriously and work to address these concerns.
Cookies-what are they?
Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service provider’s system to recognise your browser and capture and remember certain information.
If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the phone or fax.
Do we disclose any information to outside parties?
We do not sell, trade or otherwise transfer to outside parties your personal information or identity, This does not include trusted third parties who assist us in operating our website, conducting our business or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe such release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
This policy was last updated in April,2016.